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A Southwest passenger complained about dogs on her flight. Police forced her off the plane.

A Southwest passenger complained about dogs on her flight. Police forced her off the plane.

Postby smix » Thu Sep 28, 2017 2:17 pm

A Southwest passenger complained about dogs on her flight. Police forced her off the plane.
The Washington Post

URL: https://www.washingtonpost.com/news/dr- ... the-plane/
Category: Aircraft
Published: September 27, 2017

Description: At this point, the scenes from the airline-passenger meltdowns are familiar: the aggrieved and perhaps uncooperative flyer; the law enforcement officers pleading and commanding; the shocked and irritated passengers pulling out cellphones. This time, it happened on a Southwest Airlines flight from Baltimore to Los Angeles. A passenger was upset by two dogs on a Tuesday night flight. She claimed the animals would set off a deadly pet allergy, and she wanted them gone. The officers who were called to remove her from the plane were accused of being too aggressive. And, of course, the worst parts of the interaction were captured on a cellphone video that has rocketed around the world.



The video kicks in mid-confrontation. A woman — it’s unclear who she is — screams at law enforcement officers, telling them “don’t touch me.” At one point, she claims that her father “has surgery tomorrow. My dad has surgery.” She says that the responding officers have ripped her pants, and she needs to fix them. Three officers plead with the woman and order her to get off the plane, which hadn’t yet departed from Baltimore-Washington International Marshall Airport. According to a statement by Southwest, the woman told the flight crew “that she had a life-threatening pet allergy,” but she didn’t have a medical certificate with her. The airline’s policy is that a person traveling without such a certificate can be denied boarding “if they report a life-threatening allergic reaction and cannot travel safely with an animal on board.” One of the dogs on the plane at the time was a service animal, the airline said. At several points, they tug at her, or wrap their arms around her and try to pull her down the aisle. According to a statement by Southwest, the woman told the flight crew “that she had a life-threatening pet allergy,” but she didn’t have a medical certificate with her. The airline’s policy is that a person traveling without such a certificate can be denied boarding “if they report a life-threatening allergic reaction and cannot travel safely with an animal on board.” One of the dogs on the plane at the time was a service animal, the airline said. Southwest said in its statement that the flight crew tried repeatedly to explain the situation to the woman. “However, she refused to deplane and law enforcement became involved,” the statement said. “We are disheartened by the way this situation unfolded and the customer’s removal by local law enforcement officers,” Southwest said. “We publicly offer our apologies to this customer for her experience and we will be contacting her directly to address her concerns. Southwest Airlines was built on customer service, and it is always our goal for all customers to have a positive experience.” Bill Dumas, the passenger who recorded the confrontation and posted it on YouTube, told NBC News that the woman asked for some type of injection to alleviate her allergy symptoms. The pilot said the injection was possible off the plane, but the woman refused to exit the aircraft, Dumas said. Things escalated from there. Dumas said he thought police were too forceful, but he also said the woman was combative. “If you look at the police, they were being overly aggressive,” he told NBC News. “Really, she wasn’t giving them much of a choice, and the people on the plane were saying, ‘just get off the plane.’ ” The flight arrived on schedule in Southern California. And the never-ending season of misery for air travelers and airlines continued. In July, an airport employee punched an infant-carrying easyJet passenger in the face as tensions flared after a nightmarish 13-hour delay in France. The incident was forever immortalized in photos and videos shot outside the gate. That same month, an unaccompanied minor was booted from an overbooked easyJet flight on his way to visit relatives in Toulouse, France, The Post’s Lindsey Bever reported. Airline officials left the 15-year-old alone at the gate as the plane took off; easyJet officials apologized and pledged to investigate. Elsewhere, families have been booted from flights over a birthday cake and a toddler kicking a passenger’s seat. Other incidents have included racist and politically charged rants, smashed wine bottles and a passenger who tried to bite a flight attendant. Over the summer, one flight was delayed for so long that passengers trapped on the plane rationed food and, ultimately, called 911. Earlier this year, David Dao’s removal from a United Airlines plane sparked a public-relations nightmare for the company. In that incident, a United official told passengers that they needed four people to give up their seats to accommodate off-duty crew members. When no one volunteered, the airline randomly selected four people. Three left without incident. Dao wouldn’t budge. In the ensuing struggle with officers, Dao fell and hit his mouth on a seat’s armrest. His lawyer said he broke his nose and lost two teeth. Dao went limp, and a video captured him bleeding from the mouth as officers dragged him off the plane. As The Washington Post’s Lori Aratani reported, United and Dao reached a confidential settlement in April that the airline said was an “amicable resolution” to the incident. The company also said it had revised some of its internal policies to become a “better, more customer-focused airline.” Still, United chief executive Oscar Munoz was excoriated days later at a congressional hearing. House Transportation Committee Chairman Bill Shuster, (R-Pa.) said that “there’s something clearly broken when passengers have been treated the way they have,” The Post reported. Shuster warned airlines to “seize the day,” because if carriers do not reform their passenger policies, Congress will impose rules. And, he warned: “You’re not going to like it.”
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Charges filed against passenger who complained of allergies on Southwest flight and was forcibly removed

Postby smix » Thu Sep 28, 2017 2:33 pm

Charges filed against passenger who complained of allergies on Southwest flight and was forcibly removed
Los Angeles Times

URL: http://www.latimes.com/local/california ... story.html
Category: Aircraft
Published: September 27, 2017

Description: A 46-year-old college professor who complained of life-threatening allergies was arrested Tuesday after being forcibly removed from a Southwest Airlines flight that was bound for Los Angeles and carried dogs in the cabin. The incident, which was captured in jumpy cellphone video, occurred at Baltimore-Washington International Airport after a passenger asked that two dogs be removed from the aircraft, according to a witness. Instead, the flight crew asked the woman to leave, and she refused. Anila Daulatzai of Baltimore was taken into custody and charged with disorderly conduct, failure to obey a reasonable and lawful order, disturbing the peace, obstructing and hindering a police officer and resisting arrest, said Lt. Kevin Ayd of the Maryland Transportation Authority Police. Daulatzai was transported to the Anne Arundel County District Court, where she was released on her own recognizance, Ayd said. She had been removed from the plane at the request of its captain. Bystander video shows two officers struggling to get Daulatzai from her seat and down the aisle.

police-drag-passenger-southwest-airlines.jpg

“What are you doing?” she protests as one officer stands in front of her while the other pushes her from behind. “My dad has surgery tomorrow!” she says. At one point, the officer behind Daulatzai wraps his arms around her chest. “Walk!” he shouts again and again. Southwest spokesman Chris Mainz issued an apology that said the airline was “disheartened by the way this situation unfolded” and would be reaching out to the customer. Daulatzai, he said, indicated she had a life-threatening animal allergy. An emotional support animal and a pet were aboard the aircraft. Mainz said the woman was unable to provide the medical certificate necessary to continue with the flight. He said she demanded an EpiPen and was uncooperative. “We do not have or administer shots,” he said. Law enforcement became involved after Daulatzai refused to deplane, he said. According to a policy on its website, the airline can ensure that a customer with severe allergies is seated far away from animals if notified of an allergy at the departure gate. The airline cannot provide advance notification of animals traveling on a particular flight. Daulatzai teaches at the Maryland Institute College of Art, a spokesman for the school confirmed. According to her online bio, she is a socio-cultural anthropologist in the Humanistic Studies department. She previously was a visiting assistant professor at Harvard Divinity School. Los Angeles resident Bill Dumas, 61, recorded the video and said Daulatzai was seated toward the back of the plane. He said passengers became uneasy when police arrived. “It went from this very quiet conversation and suddenly erupted into this big physical confrontation,” he told The Times. Dumas, who has a background in documentary film, said that Daulatzai put up fierce resistance. “People really got the sense that the officers didn’t have another option.” In the video, passengers appear to be attempting to film the incident and are asked to put their phones away. Daulatzai tells the officers that they have ripped her pants and she needs to close them. As the male officers surround her, she says, “I will walk off. Don’t touch me!” Then she tells them, “I’m a professor. What are you doing?” At that point, an officer pushes her. “Oh, my God,” one passenger says. A woman can be heard trying to calm Daulatzai down. “Show them that you’re walking,” she urges. “I can’t walk! He’s got my leg!” Daulatzai says. Others on the plane were less sympathetic. “Jeez, lady, get off the plane. Make the complaint later!” one man says. The flight landed in Los Angeles at about 11:30 p.m., 10 minutes after its expected arrival time.
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